Last Updated: 3rd July 2020
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Medicaleaf Limited (T/A Medicaleaf, LIIFT or Medicaleaf Medicinal Partnerships (MMP)) and the legal Terms and Conditions (Terms) on which we sell any of the Product(s) listed on our website (our site) to you.
These Terms will apply to any contract between Medicaleaf Limited for the sale of Product(s) to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Product(s) from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Product(s) from our site.
In these Terms, User or Users means any third party that accesses the Website and is not either (i) employed by Medicaleaf Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Medicaleaf Limited and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these Terms, you represent and warrant that you are at least 18 years of age.
These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms carefully before accessing or using our website. You should print a copy of these Terms or save them to your device for future reference. Our website is hosted by Monkey Tree at www.monkeytreehosting.com.
We amend these Terms from time to time as set out in clause 9. Every time you wish to order Product(s), please check these Terms to ensure you understand the terms which will apply at that time. These Terms came into effect when updated on 3 July 2020.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1 We are Medicaleaf Limited, a company registered in England and Wales under company number 11804359 and with our registered office at Suite 862 Eagle Tower, Montpellier Drive, Cheltenham, GL50 1TA; our VAT number is GB 331 1936 26; and, we operate the websites www.medicaleaf.org, www.liift.co.uk and www.liiftcbd.com.
1.2 Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 10, you just need to let us know that you have changed your mind decided to cancel. This should be done by e-mailing us at firstname.lastname@example.org or contact our Customer Services team by telephone on +44(0)1242 430010 or by post to Suite 862 Eagle Tower, Montpellier Drive, Cheltenham, GL50 1TA. If you are emailing us or writing to us please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the e-mail or postal date.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +44(0)1242 430010, by e-mailing us at email@example.com or via our site.
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us by telephoning our customer service team at +44(0)1242 430010, by e-mailing us at firstname.lastname@example.org or via our site. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 21.3.
2. OUR PRODUCT(S)
2.1 The images of the Product(s) on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Product(s). Your Product(s) may vary slightly from those images.
2.2 The packaging of the Product(s) may vary from that shown on images on our site.
2.3 We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
3. INTELLECTUAL PROPERTY AND ACCEPTABLE USE
3.1 All Content included on the Website, unless uploaded by Users, is the property of Medicaleaf Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
3.2 You may, for your own personal, non-commercial use only, do the following:
3.2.1 retrieve, display and view the Content on a computer screen
3.2.2 print one copy of the Content
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Medicaleaf Limited.
4. USE OF OUR SITE
4.1 Your use of our site is governed by our Website Terms and Conditions of Use. Please take the time to read these, as they include important terms which apply to you. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.
4.2 We reserve the right to refuse service to anyone for any reason at any time.
4.3 THIRD-PARTY LINKS – Certain content, products and services available via our Service may include links and materials from third-parties, we assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
4.4 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
4.5 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
5. HOW WE USE YOUR PERSONAL INFORMATION
5.2 By providing your details to us on our site, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering to process your orders, to improve our service to you and inform you of any promotions, unless you inform us you wish to opt out. All data is collected lawfully and maintained in accordance with the Data Protection Act 2018, and the General Data Protection Regulation (GDPR).
5.3 We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your Product(s) to you, e.g. our delivery carrier.
5.4 We will use information about you to make marketing offers via email, telephone and mail based on your Product(s) preferences from time to time.
5.5 If you opt-out from receiving our marketing communications or from approved third parties, you will only be contacted by us regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
6. IF YOU ARE A CONSUMER
This clause 6 only applies if you are a consumer.
6.1 If you are a consumer, you may only purchase Product(s) from our site if you are at least 18 years old.
6.2 If you are buying any Product(s) as a gift the recipient must also be over 18 years old.
6.3 If our carriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the Product(s) is unable to produce appropriate ID, unfortunately our carrier will be potentially unable to leave the Product(s) with you.
7. IF YOU ARE A BUSINESS CUSTOMER
This clause 7 only applies if you are a business.
7.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Product(s).
7.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
7.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
8. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
If you are a consumer:
8.1 Our online shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
8.2 After you place an order and make payment in full, you will receive an e-mail from us acknowledging that we have received your order and payment.
8.3 We will confirm our acceptance to you by sending you an e-mail Order Confirmation. The Contract between us will only be formed when we send you the Order Confirmation.
8.4 If we are unable to supply you with a Product, for example because that Product(s) is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount including any delivery costs charged as soon as possible, or take any other action as otherwise agreed.
If you are a business customer:
8.5 You must inspect the Products on delivery or collection.
8.6 If you identify any damages or shortages, you must inform us in writing within 7 days of delivery, providing details.
8.7 Other than by agreement, we will only accept returned Products if we are satisfied that those Products are defective and if required, have carried out an inspection.
8.8 Subject to your compliance with this clause and/or our agreement, you may return the Products and we will, as appropriate, repair, or replace, or refund the Products or part of them.
8.9 We will be under no liability or further obligation in relation to the Products if:
8.10 if you fail to provide notice as set above; and/or
8.11 you make any further use of such Products after giving notice under the clause above relating to damages and shortages; and/or
8.12 the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Products; and/or
8.13 the defect arises from normal wear and tear of the Products; and/or
8.14 the defect arises from misuse or alteration of the Products, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
8.15 You bear the risk and cost of returning the Products.
8.16 Acceptance of the Products will be deemed to be upon inspection of them by you and in any event within 7 days after delivery.
8.17 The risk in the Products will pass to you on completion of delivery.
8.18 Title to the Products will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Products and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.
8.19 Until title to the Productss has passed to you, you must (a) hold the Products on a fiduciary basis as our bailee; and/or (b) store the products separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Products; and/or (c) keep the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
As long as the Products have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Products and, if you fail to do so promptly, enter any of your premises or of any third party where the Products are stored in order to recover them.
9. OUR RIGHT TO VARY THESE TERMS
9.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
9.2 Every time you order Product(s) from us, the Terms in force at the time of your order will apply to the Contract between you and us.
9.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) changes in relevant laws and regulatory requirements; and/ or
(b) circumstances affecting us
9.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Product(s) or just the Product(s) you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
9.5 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
10. YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause 10 only applies if you are a consumer.
10.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 10.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Product(s), you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
10.2 However, this cancellation right does not apply in the case of:
(a) sealed Product(s) once these Product(s) are unsealed after you receive them;
(b) any Product(s) which become mixed inseparably with other items after their delivery;
(c) contract for the supply of Product(s) where price is agreed when the sales contract is concluded, delivery can only take place after 10 days, and the value is dependent on fluctuations in the market which cannot be controlled by us.
(d) health and safety reasons (Products are non-alcoholic, soft drinks)
10.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Product(s) which are not delivered in instalments on separate days.
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Order Confirmation on 1 March and you receive the Product(s) on 10 March you may cancel at any time between 1 March and the end of the day on 24 March.
Product(s) which are delivered in instalments on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product(s) or the last of the separate Product(s) ordered.
Example: if we provide you with a Order Confirmation on 1 April and you receive the first instalment of your Product(s) or the first of your separate Product(s) on 10 April and the last instalment or last separate Product(s) on 15 April you may cancel in respect of all instalments and any or all of the separate Product(s) at any time between 1 April and the end of the day on 29 April.
The regular delivery of a Product(s) over a set period. The end date is 14 days after the day on which you receive the first delivery of the Product(s).
Example: if we provide you with a Order Confirmation on 1 May in respect of Product(s) to be delivered at regular intervals over a year and you receive the first delivery of your Product(s) on 10 May, you may cancel at any time between 1 May and the end of the day on 24 May. 24 May is the last day of the cancellation period in respect of all Product(s) to arrive during the year.
10.4 To cancel a Contract, you just need to let us know that you have decided to cancel. To do this e-mail us at email@example.com or contact us through our website. If you use this method we will e-mail you to confirm we have received your cancellation.
10.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Product(s). However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery costs you have paid if the goods have not been dispatched, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product(s) within [3-5] days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product(s) and we have not offered to collect it from you: 14 days after the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. For information about how to return the Product(s) to us, see clause 10.8;
(ii) if you have not received the Product(s) or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
10.6 If you have returned the Product(s) to us under this clause 10 because they are faulty or mis-described, we will refund the price of the Product(s) in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
10.7 We will refund you on the credit card, debit card, paypal account or other payment method used by you to pay. If you used vouchers to pay for the Product(s) we may refund you in vouchers.
10.8 If a Product(s) has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to us at Suite 862 Eagle Tower, Montpellier Drive, Cheltenham, GL50 1TA or hand it to our authorised carrier. If we have offered to collect the Product(s) from you as advised to you by us via email or telephone, we will collect the Product(s) from the address to which they were delivered. We will contact you to arrange a suitable time for collection.
(b) unless the Product(s) is faulty or not as described (in this case, see clause 10.6), you will be responsible for the cost of returning the Product(s) to us. If the Product(s) is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product(s) to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product(s) from you, we will charge you the direct cost to us of collection. We will advise you by email or telephone of the charges for collection.
(c) we will not refund the cost of the initial delivery charge you may have paid for your order.
10.9 Because you are a consumer, we are under a legal duty to supply Product(s) that are in conformity with this Contract. As a consumer, you have legal rights in relation to Product(s) that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 10 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
10.10 We are unable to accept or refund any products that have been opened, defaced, or altered in anyway so as to affect any future re-sale.
11.1 We will contact you with an estimated delivery date which will be within 7 days of confirmation of order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.
11.2 In the event you order Product(s) from us and we have agreed with you by email or telephone of a specific delivery time or date, if you are then not available to accept the Product(s) at the agreed time and date we will not be liable for any re-delivery charges to deliver the Product(s) to you.
11.3 We or our authorised carrier may send you an email or SMS notification to advise you of an estimated delivery time prior to delivery.
11.4 We or our authorised carrier will not be held liable for any loss or damage suffered by you if you give instructions for us to leave your Product(s) outside your house or outside any other address provided by you and the Product(s) get lost or stolen.
11.5 If no one is available at your address to take delivery, our authorised carrier will leave you with a note advising you of where to collect the Product(s).
11.6 Delivery of an Order shall be completed when we or our authorised carrier deliver the Product(s) to the address you gave us or when you collect the Product(s) from the place our authorised carrier has notified you of. From this time the Product(s) will be your responsibility.
11.7 You own the Product(s) once we have received payment in full, including all applicable delivery charges.
This clause 11.7 only applies if you are a consumer.
11.8 If we miss the 7 day delivery deadline for any Product(s) then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Product(s);
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
11.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 11.8, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
11.10 If you do choose to cancel your Order for late delivery under clause 11.8 or clause 11.9, you can do so for just some of the Product(s) or all of them, unless splitting them up would significantly reduce their value. If the Product(s) have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Product(s) and their delivery.
12. INTERNATIONAL DELIVERY
12.1 We currently do not offer this service.
13. PRICE OF PRODUCT(S) AND DELIVERY CHARGES
13.1 The prices of the Product(s) will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.
13.2 Prices for our Product(s) may change from time to time, but changes will not affect any order you have already placed.
13.3 The price of a Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Product(s) in full before the change in VAT takes effect.
13.4 The price of a Product(s) does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. For any queries on delivery charges please contact us by e-mail at firstname.lastname@example.org.
13.5 Our site contains a large number of Product(s). It is always possible that, despite our reasonable efforts, some of the Product(s) on our site may be incorrectly priced. If we discover an error in the price of the Product(s) you have ordered we will contact you by e-mail to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product(s) to you at the incorrect (lower) price.
13.6 We reserve the right to terminate any special offer or promotion at any time, without notice. All give-away, value-added and promotional items are only available whilst stocks last and carry a value of £0.00.
14. HOW TO PAY
14.1 You can pay for Product(s) using the electronic payment methods set out on the check-out page including but not limited to PayPal, Debit Cards or Credit Cards.
14.2 Payments by an electronic method for the Product(s) are charged when you complete the check-out process and are directed to the order success page on our site.
15. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 15 only applies if you are a business customer.
15.1 We only supply the Product(s) for internal use by your business.
15.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective Product(s) under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Product(s).
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Product(s). Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Product(s) are suitable for your purposes.
16. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 16 only applies if you are a consumer.
16.1 If the Product(s) we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or by e-mail or by telephone of the problem within 5 working days of the delivery to you of the Product(s) in question. We may ask you for evidence of the damaged or defected Product(s) to assess which party is responsible for the damage.
16.2 If you do not receive Product(s) ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address or by e-mail or by telephone within 7 days of the date on which you ordered the Product(s).
16.3 If you notify a problem to us under condition 16.2, our only obligation will be, at your option
(a) to make good any shortage or non-delivery;
(b) to replace or repair any Product(s) that are damaged or defective; or
(c) to refund to you the amount paid by you for the Product(s) in question in whatever way we choose.
16.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product(s) in question under clause 10 of these terms and conditions.
16.5 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
(a) loss or damage was not foreseeable to both parties when the contract was formed;
(b) loss or damage was not caused by any breach on the part of the supplier;
(c) loss or damage relates to business and/or non-consumers.
16.6 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective Product(s) under the Consumer Protection Act 1987.
16.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Product(s) from our site. The importation or exportation of certain of our Product(s) to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Product(s) you purchase.
16.8 We only supply the Product(s) for domestic and private use. You agree not to use the Product(s) for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.9 Customers should also be aware of the following inherent risks and warnings relating to the Product(s):
(a) CBD products should be consumed in moderation.
(b) The Product(s) supplied can be heavy so extra care should be taken when lifting them.
16.10 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Product(s) to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will refund the price you have paid, including any delivery charges.
18. DATA PROTECTION AND PRIVACY
18.1 By providing your details to us on our web site, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering to process your orders, to improve our service to you and inform you of any promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 2018, and the General Data Protection Regulation (GDPR).
18.2 We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your Product(s) to you, e.g. our delivery company.
18.3 We will use information about you to make marketing offers via email, telephone and mail based on your Product(s) preferences from time to time.
18.4 If you opt-out from hearing from us or approved third parties, you will only be contacted by us regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
19.1 We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
19.2 It is your responsibility to protect your user name and password information from being disclosed to any third party.
20. COMMUNICATIONS BETWEEN US
20.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
20.2 If you are a consumer you may contact us as described in clause 1.2.
20.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the 2nd Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
21. OTHER IMPORTANT TERMS
21.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
21.2 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
21.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
21.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
21.5 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Product(s) through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
21.6 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
21.7 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).